At PREMIERWEB TECHNOLOGY PRIVATE LIMITED, customer satisfaction is important to us. Please read this policy carefully to understand how returns, refunds, cancellations, and exchanges are handled for apparel purchases made on our website.

Step 1: Raise a Return or Replacement Request

If you receive a wrong, defective, damaged, or mismatched apparel item, you may raise a return or replacement request within 7 days of delivery.

  • Requests must be submitted through our website with valid order details and contact information
  • For damaged or missing items, the issue must be reported within 2 days of delivery

Step 2: Review of Request

Once your request is received, our team will review and validate it.
Please allow up to 2 working days for verification and approval.

Step 3: Product Pickup

After approval:

  • A reverse pickup will be arranged through our courier partner
  • Self-shipping is not required unless specifically instructed by our support team

Step 4: Product Receipt & Final Action

After the returned item reaches us:

  • The product will undergo a quality inspection
  • Based on inspection results and stock availability, we will proceed with either a replacement, exchange, or refund

Replacement & Exchange Process

  • Pickup will be scheduled after request approval
  • Once the item passes quality checks, a replacement will be initiated
  • If the original product is out of stock, you may opt for:
    • A full refund, or
    • An exchange with a similar product

Exchange Delivery Timeline (TAT: 3–5 Days)

  • Replacement or exchanged products are dispatched within 2–3 business days after successful quality inspection
  • Delivery is typically completed within 3–5 business days after dispatch

Returns / Replacements Not Accepted If

  • The product is used, worn, washed, damaged, or altered
  • Original packaging, labels, or tags are missing
  • The return request is raised after 7 days of delivery
  • Damage or missing items are reported after 2 days of delivery

Order Cancellations

  • Orders can be cancelled any time before dispatch
  • Once the order has been shipped, cancellations are not allowed

Refund Process

For Prepaid Orders

Approved refunds are credited back to the original payment method.

Refund Timelines (TAT: 3–5 Business Days)

  • Cancelled Orders: Refund processed within 3–5 business days
  • Returned Orders: Refund processed within 3–5 business days after pickup and successful quality inspection

Partial Order Returns

  • Eligible items from an order may be returned within 7 days, subject to return conditions
  • Refunds will be processed only for approved items

Contact Us

For assistance regarding returns, exchanges, or refunds, please contact us:

📧 Email: support@premiereshoppe.com
📞 Phone: 7042514295

🏢 Address:
Office No. 319A, First Floor, Jat Chaupal Road, Opp. Barat Ghar, Palam Village, South West Delhi, Delhi – 110045.

Company Name:
PREMIERWEB TECHNOLOGY PRIVATE LIMITED